Change return policy
If you are not satisfied with your purchase, returns are allowed within 14 days of receipt.
All products must be returned unused in their original condition with all tabs barcode accompanying them. The product packaging should not
in case of return it is necessary to include in the package the proof of purchase of the product.
Those products that do not follow the above conditions will not be accepted and the laluna ladies fashion has the right to send the product back to the customer, at his expense the return cost.
How can I return a product? What procedure should I follow?
- How to send a return
To return the product to the store lalunafashion.gr you contact the store Acs courier of your area and you send the parcel to our address: El. Venizelou 96
Ampelokipoi Thessaloniki PC 56121
The charge for the change is 5.00€.
In case of change, for the resending of the new product, there is a charge of 5.00€. In case of refund, a set-off of € 5.00 is made and the remaining amount is refunded.
In case of wrong order or defective product
Contact us and the return will be free of charge from us
If I receive a defective product? If I receive the wrong product?
All orders leaving our store are thoroughly checked, however in case you have received defective or the wrong product upon receipt or the packaging is damaged (eg if it is torn, wet, etc.), keep them as evidence and contact with us directly on the phone 2310734200 in customer service during store hours. THE courier we cooperate will receive the product at our own expense.
How is the refund made??
- Money return
The return process starts as soon as we receive the product, and if the product meets the return conditions (it is not damaged, opened, etc.).
Refunds are based on how you paid:
1. If you have used a credit card, the amount is credited to your card,
2. If you have paid in cash or cash on delivery, the amount is credited to the bank account IBAN that you have stated.
In any case, the process is done within ten (10) working days from the receipt of the product.
To return the order you do not want, the shipment is made through courier that we cooperate with a charge of € 5.00 for each order